Contents Overview

  • Personal Data Protection Overview
  • Types of Personal Data Collected
  • Objectives of Data Use
  • Data Storage Duration
  • Legal Basis for Data Processing
  • Data Access and Sharing
  • Shared Data Controllers
  • User Data Rights
  • Cookie Use Policy
  • General Terms and Conditions
  • Personal Data Use and Protection
  • Intellectual Property and Copyright
  • Access to the Website
  • Use of Cookies
  • Service and Product Information
  • Pricing Policy
  • Dispute Resolution
  • Order Fulfilment Policy
  • Online Training Delivery
  • On-Site Training Delivery
  • Course Cancellation Policy

Personal Data Protection Overview

Smartway Consulting SRL, referred to as the Provider, is a Romanian-based company registered with the Trade Register under number J40/12603/22.07.2021, Tax ID RO 44626660, and headquartered in Bucharest, Str. Apusului, nr. 36, acting as the Data Controller. It handles personal information in compliance with EU Regulation 2016/679 (GDPR), guided by fairness and clear objectives, as outlined in this notice.

  1. Types of Personal Data Collected The Provider processes the following types of personal information:
  • Full name;
  • Residential address, phone number, email address;
  • Banking details for invoicing purposes;
  • Personal numeric code and identification document details.
  1. Objectives of Data Use Data is used for:
  • Providing course proposals;
  • Delivering educational and training services;
  • Drafting and executing service agreements and generating invoices;
  • Issuing certificates and diplomas;
  • Pursuing payments or debt recovery, including legal enforcement based on contracts and legitimate interest;
  • Defending the Provider’s legal rights;
  • Document retention and archiving as per GDPR Article 6(1)(c) and (f).
  1. Data Storage Duration Personal data is retained throughout the contractual relationship and up to 10 years afterward for compliance with document archiving regulations.
  2. Legal Basis for Data Processing Data processing is grounded in contractual and legal obligations, arising from your course inquiries, service agreement, or registration form. Refusal to share required information may prevent contract initiation or course registration.
  3. Data Access and Sharing To fulfill legal requirements and deliver complete services, your data may be shared with public authorities, legal bodies, notaries, partners, and third-party service providers, both within Romania and abroad, following GDPR standards.
  4. Shared Data Controllers Personal information may be jointly managed with other data controllers for fulfilling legal or contractual commitments related to your collaboration.
  5. User Data Rights

Under GDPR, you are entitled to:

  • Request access to your data;
  • Transfer your data to another entity;
  • Object to data processing based on your specific situation;
  • Request corrections or updates to inaccurate or incomplete data;
  • Request data erasure when justified (e.g., no longer needed, consent withdrawal);
  • Restrict processing under certain conditions;
  • Avoid decisions based solely on automated processing;
  • Withdraw consent at any time.

You may exercise these rights by sending a signed and dated written request to the Provider’s designated email. You may also appeal to the national data protection authority or competent courts.

The Provider ensures lawful and secure data handling through technical and organizational safeguards.

Cookie Use Policy

As per GDPR, users must be informed clearly and regularly about the data collected during their website visit, its purpose, and recipients.

Definition of Cookies Cookies are small text files stored on your device during a website visit to help the site recognize your return visits and deliver a customized experience.

What Cookies Are Not Cookies are not harmful software. They do not contain executable code, cannot replicate, and do not spread across networks.

Types of Cookies Used The Provider uses first-party and third-party cookies:

  • Technical cookies: ensure basic website functionality;
  • Session cookies: temporary and help streamline navigation;
  • Persistent cookies: last beyond one session;
  • Functional cookies: store user preferences such as language or location.

Third-party cookies include:

  • Analytics cookies (Google Analytics): gather anonymous visitor data for statistical purposes;
  • reCaptcha cookies: verify that site submissions are made by humans.

Cookies do not reveal users’ identities. External links may appear on the website, for which the Provider bears no responsibility regarding data privacy.

Giving Your Consent Clicking “Agree” on the cookie banner or continued website use implies consent to cookie use, unless blocked by browser settings.

How to Decline Cookies You can disable cookies through your browser’s settings. Guidance is available via browser support pages or at https://www.cookiebot.com/en/functions/

General Terms and Conditions

Using this site (www.process-lab.org and associated subdomains) implies your acceptance of the following conditions. Please read them carefully. The Provider reserves the right to amend these terms at any time. The updated version will override previous editions.

This website is intended for individuals or businesses with current or prospective contracts with the Provider.

  1. Personal Data Use and Protection Data collected is used to confirm orders, issue invoices, and provide services. Personal data may be disclosed to authorities if legally required.

All client data is confidential. The Provider will not disclose information to unauthorized third parties and uses it exclusively for business operations.

Users can request data updates, deletions, or anonymization if processing is found to be non-compliant with GDPR.

  1. Intellectual Property and Copyright All SITE content (images, text, graphics, scripts, etc.) is the property of Smartway Consulting SRL and is protected by copyright and intellectual property laws. Unauthorized use will be prosecuted.
  2. Access to the Website Users are permitted limited access for personal or business use. Copying, modifying, or commercially exploiting content without written permission is forbidden.
  3. Cookie Usage Cookies help enhance site functionality, store preferences, and improve services. You can manage cookie settings through your browser or via https://www.cookiebot.com/en/functions/
  4. Service and Product Information While efforts are made to keep product and service details accurate, the Provider cannot guarantee availability or accuracy and may update specifications without notice.

The Provider’s total liability for undelivered or faulty services is limited to the amount paid by the client.

  1. Pricing Policy Prices listed do not include VAT unless stated otherwise. Resale or redistribution of services is not allowed without written authorization.

Courses offered online are licensed for personal, non-transferable use only.

  1. Dispute Resolution Disputes will first be resolved amicably. If unsuccessful, Romanian courts have jurisdiction. Acceptance of these terms confirms the client’s agreement with this process.

Order Fulfillment Policy

  1. Online Training Delivery Delivered via platforms like Zoom or Microsoft Teams. Participants connect using their personal devices.
  2. On-Site Training Delivery Held at physical venues equipped for training. Printed materials are distributed at course start, and trainers follow a structured curriculum including interactive exercises.

Course Cancellation Policy

Training cancellations must be requested at least 48 business hours prior to the start date by written notice, including participant name, course name, and session details.

Refunds are processed via bank transfer. Any non-recoverable costs (e.g., shipping, venue reservations) will be deducted and communicated.

No refunds apply if cancellation occurs within 48 business hours of course start or during its delivery.